Old Wall Cottage Nursing Home Meets All Required Standards in Care Quality Commission Inspection

On 14th January, the Care Quality Commission published its most recent report following a routine inspection at Old Wall Cottage Nursing Home, which took place on the 12th December 2013, finding the home was meeting all required standards.

Summary from CQC inspection Report:

"As part of our inspection we spoke with five people who used the service about the care and support they received. We also spoke with the Registered Manager and four support staff. During the inspection we noted that staff interactions with people were positive and there was a friendly and relaxed atmosphere in the home. People told us they liked living at the home and were happy. Comments included, "I can't fault it" and “I'm happy living here and the staff treat me well and with respect.” We were told that the staff respected people’s privacy and dignity and were instructed to knock on individual’s doors before entering a private room and to communicate appropriately with individuals. People who use the service told us that the staff were ‘very good’ and that they felt able to speak to them should they have any concerns. Staff told us they were happy working in the home. One person said, "It's like a big family here" and another person said, “I'm very happy, I love it here.” People told us they had been made aware of the provider’s complaints procedure but they had no complaints about the service they received.”

To view the full report on the CQC website please follow this link.

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