Hill Ash House Care Centre Meets All Required Standards in Care Quality Commission Inspection

On 1st October, the Care Quality Commission published its most recent report following a routine inspection at Hill Ash House Care Centre on the 30th August, finding the centre was meeting all required standards.

 

Excerpt From Summary of the Inspection:

Hill Ash House is located within its own grounds in Dymock which were well maintained. On entering the home we found the atmosphere warm and welcoming. The home is in the process of having the bathrooms upgraded. We were informed of the provisions in place to accommodate people who live in the home with information provided on the notice board.

We noted that some people were unable to communicate with us and we observed the staff's understanding of the care and support needed. We spoke with people who used the service and family members who said that "it's lovely here, so calming." We looked at people's individual files which incorporated their personal profile, care plans and risk assessments and found they encompassed the safety and well-being of people who used the service.

People who used the service told us that they know how to raise a concern or complaint and felt confident in doing. They said if they had any issues or concerns they could "talk to the manager." There were policies and procedures in place providing guidance and all staff had received safeguarding training which was identified on the training matrix. Staff told us they were supported by management and had received all relevant training. We saw staff had regular supervision and had received notification of an annual appraisal due in September.

People who used the service, family, local visitors and staff were given the opportunity to give feedback regarding the running of the service.

 

To view the full report on the CQC website please follow this link.

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