Some Very Kind Words Passed On To Us Via Our CQC Compliance Inspector

Dear Nannette,

CQC has received positive comments about the service which I would like to share with you. Please find comments below:

My name is Janet Cannon the daughter of Bertha Spearing. My Mum was in the nursing care unit from 10th May to 24th July. She was extremely poorly but I would like to highlight the wonderful care that she received. The whole team treated her with the highest levels of respect & dignity. Nothing was too much trouble and there was a genuine concern for her wellbeing at all times. I can't express enough how important this was for myself and my family, it made a huge difference through this difficult time. Sadly, I have lost her now but her palliative care was excellent, allowing her to pass away peacefully. Her critical medication was given at the right time which took away any unnecessary suffering. Since my Mum was admitted in May I have grown fond of the team that cared for her and I really believe they see it not just as a job but more like an extended family. I will miss them all so much. Once again, my heartfelt gratitude to you all.

Janet Cannon xxxx

Regards

Joan Browne
Compliance Inspector

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